We would be more than happy to assist you with your product concerns. Please send your details to inquire@yarnspirations.com and we will get back to you as quickly as possible.

We are sorry you experienced an issue with your order. We have reached out to you directly via email.

We are sorry to hear that you are experiencing issues with tangles, as you start your ball of yarn.   This happens quite frequently to crafters and cannot always be prevented.  When starting a ball of yarn, patience is required to avoid tangles.  We hope that you find the following tips helpful!  Every ball of yarn has two ends, one in the center of the ball, and one usually under the wrapper.  We recommend always remove the wrapper first. The push the outside edges together to return the ball to its natural state. This yarn is wound in a format called an Aryton Ball.  It is designed to work from the outside.   If pulling from the inside, you can untwist the yarn causing it to become very loosely plied.  Additionally, reaching into the middle of a ball and trying to work from that end will often result in tangles.    If you have been working from the outside, and the splitting happens in small sections of loosely plied yarns, we can review the yarn.   Please email inquire@yarnspirations.com so we can work together to complete a quality review.